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Brands like Amazon and Zappos have built billion dollar empires based on delivering superior customer service.

With more ways to contact businesses than ever before – phone, websites, email, social media, in person – customers expect more and more responsive companies.Especially, when you use customer service email templates.Whether your business uses a knowledge base, an online FAQ or each response is handled freehand, you will find that common trends in questions or issues emerge quickly.Whether it’s a thank you email for completing a form on your website to regular customer communication, each template can be personalized.But the benefits in creating customer support templates are not only limited to saving time.

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